Dear guests,
In order to ensure the smooth running of Anthony Laban Home, we kindly ask that all guests read and adhere to our policies below. Thank you for your consideration.
Cancellation Policy
All appointments are subject to our cancellation policy. Please provide us with at least 24 hours' notice if you have to change or cancel your appointment. After that the following charges will incur. These will be settled via the payment card used to book the appointment and must be settled before your next visit.
50% total appointment charge if cancelled within 24 hours.
100% total appointment charge for any no-show or if cancelled on the day.
If you’re running late, please call to let us know as soon as you do. If you’re more than 15 minutes late we may need to reschedule your appointment and you will be charged 100% of the total appointment.
We’re very grateful for your understanding. Appointments cancelled without sufficient notice means we miss the opportunity to contact guests on our waiting list and cannot fill that \ppointment time, which hits our team and our independent business really hard.
Please note that card details are held securely by our payments provider to hold future appointments. These details are managed with the highest Compliance Security Payment Card Industry Level 1. Our team has no access to payment details.
Deposits
We require a £10 deposit for every online booking, per service. This amount is fully deducted from your final bill on the day of your appointment and simply helps us secure your spot with us.